We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MW07's avatar
MW07
Explorer | Level 4
5 months ago

Can I renew my subscription 7 days earlier?

Hi, just wondering if it is possible to change the renewal/anniversary date - so its 7 days earlier?
Billing
FAQ
Payments
Plans
  • Nancy's avatar
    Nancy
    5 months ago

    Welcome to the Community, MW07! 

     

    Can you clarify what’s your current plan, as shown here?

     

    If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date. 

     

    Hope this helps a bit.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Welcome to the Community, MW07! 

 

Can you clarify what’s your current plan, as shown here?

 

If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date. 

 

Hope this helps a bit.

  • MW07's avatar
    MW07
    Explorer | Level 4
    5 months ago
    Thanks Nancy.
    Current plan is the Family membership. Based on your feedback, it seems that no changes to the renewal date can be made.
    I read somewhere that you can cancel your subscription and then join up again, but I would be concerned about losing data so this is not ideal.
    Many thanks, Mark
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey Mark! What you read is true indeed and you could do this as a workaround. 

       

      You can check this Help Center article for more details on what would happen exactly in that scenario.

      • MW07's avatar
        MW07
        Explorer | Level 4
        5 months ago

        Thanks Nancy!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions