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Noah Spurrier's avatar
Noah Spurrier
Explorer | Level 3
4 years ago

Can I downgrade my account and keep my bonus space?

I have a "Dropbox Basic" account with bonus space "Granted by Dropboxer". I want to upgrade my account to "Business". If I ever decide to not renew my "Business" account and downgrade back to a "Basi...
cancellations
Dropbox Basic
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Subha's avatar
Subha
New member | Level 2

I have accidentally clicked the "dropbox plus" Trial. I have cancelled the trial immediately, after realizing it. My account is downgraded to basic 2GB capacity. My previous capacity earned though referral had lost. how i could retrieve my previous capacity storage.  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Subha, how are you today? 

 

I've merged your post under this thread, just to keep all the similar questions here. Feel free to have a look at what my colleague mentioned here. 

 

Is it possible that you were using a promo code that ended? 

 

Keep me posted, I'd love to know what your plan page reports. Thanks! 

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