We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Noah Spurrier's avatar
Noah Spurrier
Explorer | Level 3
4 years ago

Can I downgrade my account and keep my bonus space?

I have a "Dropbox Basic" account with bonus space "Granted by Dropboxer". I want to upgrade my account to "Business". If I ever decide to not renew my "Business" account and downgrade back to a "Basi...
cancellations
Dropbox Basic
Plans
Referrals
Storage space
Subha's avatar
Subha
New member | Level 2
3 years ago

I have accidentally clicked the "dropbox plus" Trial. I have cancelled the trial immediately, after realizing it. My account is downgraded to basic 2GB capacity. My previous capacity earned though referral had lost. how i could retrieve my previous capacity storage.  

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Subha, how are you today? 

     

    I've merged your post under this thread, just to keep all the similar questions here. Feel free to have a look at what my colleague mentioned here. 

     

    Is it possible that you were using a promo code that ended? 

     

    Keep me posted, I'd love to know what your plan page reports. Thanks! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions