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db2024ukmcr's avatar
db2024ukmcr
Explorer | Level 3
21 days ago

Can I add more space to my Business trial or renew early?

Currently on a Dropbox Business trial, until Nov 24, but want to move 30TB of data to my account.  I cannot seem to add more storage, assuming because I'm in a trial, and cannot contact support.  ...
dropbox business
Plans
upgrades
  • Megan's avatar
    Megan
    19 days ago

    Sure thing db2024ukmcr!

     

    I just sent you an email, I'll be more than happy to see you there. Cheers! 😎

db2024ukmcr's avatar
db2024ukmcr
Explorer | Level 3

Thanks Hannah, there is no option to renew to a paid subscription and I cannot purchase addons. 

 

Thanks

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
19 days ago

Thanks for the update, db2024ukmcr.

 

Can you check if this page allows you to renew? Or does it re-direct you to your billing page?

  • db2024ukmcr's avatar
    db2024ukmcr
    Explorer | Level 3
    19 days ago
    Thanks, it takes me to the plans page where I can see the different plans, but if I click on ‘buy now’ it takes me to the billing page, with the message; If you’d like to manage your plan, please contact support.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      19 days ago

      Hey db2024ukmcr!

       

      What options to you see when trying to contact our Support? In any case, if you're having trouble I can open a ticket on my end for you, just let me know. 

      • db2024ukmcr's avatar
        db2024ukmcr
        Explorer | Level 3
        19 days ago
        Can can you please open a ticket for me please?

        It says there are no support options on my plan.

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