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Forum Discussion
Black Friday deal
I saw a Black Friday banner across the top of my Dropbox account, for a 25% discount to upgrade to Plus. I accidentally closed the banner but now I can't see how to get the discount. Any help, anyone?
I've had the exact same issue! It appears and then disappears every time I go to plans and pricing. It's like a scam!
UPDATE: Well, I had to go ahead and pay because my box was full and I couldn't wait for a resolving response from Hannah . Pretty bummed that Dropbox threw out a promo but then didn't actually offer/honor it. But looks who laughing... I still gave them my money so... 😕
- Hannah
Dropbox Staff
Hey guys, mind if I reach out to you via email, so we can look into this more closely?
I can reach out to you as well, Buzzly2012, if you want, to see if there's something we can do.@Hannah @Jay
I took a screenshot of the offer from Nov 26th. See below.
Like others said, I would love it if we could honor this pricing for me.
Thank you!
(If anyone's wondering why I have a screenshot: I had difficulty making the purchase, so I took it in case. I emailed support, but they haven't responded yet six days later.)
Dropbox directly provided me a promotion that doesn't work.
This is the second time this has happened in the past month.
What happened:
- I receive a promo email to my account, with the subject "We've got your holiday photos covered."
- In it, they offer "25% off an annual Dropbox Plus Plan."
- So, I think, "I'm on a monthly plan. They want to upsell me to an annual plan. Sounds great!"
- But when I press the link, the promotion doesn't work. The error says, "You're already on Dropbox Plus."
Why this is frustrating:
- Nowhere in the promotional email does it mention that you cannot already be a Dropbox Plus user.
- The promotion email went to my Dropbox account email, so my account details are accessible. If I don't qualify for a promotion, they shouldn't send it to me. It's deceiving, a waste of my time, and a poor customer experience.
- This is the second time something like this has happened within a few weeks.
- I'm contemplating reporting this to the BBB. It probably wouldn't achieve anything, but someone has to do something. Otherwise, Dropbox's marketing team may keep doing this.
Has anyone else encountered this issue?
Promo email:
- HannahHey Buzzly2012, thanks for posting on our Community!
Would you mind trying logging out of your account and back in, to see if you get that banner again?
If not, let me know and I'll reach out to you via email.
Thanks!It disappeared for me as well 😕
I've had a promotional banner for 25% off a year subscription pop up at the top of my screen when I log in to Dropbox, but then when I click on plans & pricing it magically disappears. I'd love to take advantage of it but it seems like it's fake? Any ideas on where I can go to use the deal?
Hi Hannah - the banner did not return when I logged back in. 😕
Im also not seeing the promo, please help.
- Hello!
Do we have any discounts for Basic>Plus upgrade relate to Black Friday 2022? Hello,
I had a message pop up saying 3 months premium free but accidentally closed it, and now I can't have it again.
