We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Antonio Segurado's avatar
Antonio Segurado
Helpful | Level 6
2 years ago

Black Friday Deal email

  Hello,   I received an email from Dropbox to upgrade my account with a 25% discount.  It's December 1st, and the offer ends December 2nd. When I click on it, it tells me it's no longer avai...
Plans
Promotions
upgrades
  • Antonio Segurado's avatar
    Antonio Segurado
    2 years ago

    After trading multiple emails finally received the discount again. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Antonio Segurado, sorry for jumping in. 

 

I checked your ticket and I can see that the issue was that you didn’t reply back from the email address that’s linked to your Community profile here; this has nothing to do with the discount email you received. 

 

Your case has now been forwarded to our advanced team.

Antonio Segurado's avatar
Antonio Segurado
Helpful | Level 6
2 years ago

After trading multiple emails finally received the discount again. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions