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NYNATE's avatar
NYNATE
New member | Level 2
14 days ago

Billing issue with accout upgrade - Discount not reflected in confirmation email

  I upgraded my DropBox account to essentials using a 40% discount link for your 1st year offered through my credit card. The sign up page corrrectly showed the 40% discount at $119.40, entered my ...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
13 days ago

Hi NYNATE, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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