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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
I had a charge on my card for about 120 and ive never used or looked at drop box until it happened but I’ve looked for the email to talk to a real person and get my money back after looking through all the other useless help pages, and I still can’t find it. I just wanna email someone in billing or support who can help me sort this out
Megan
Dropbox Staff
Dropbox StaffHey Iwantmymoney, let's jump right into this!
It'd be more than happy to reach out, and send you an email in order for us to have a closer look into this.
Would that be okay?
Let me know!
