You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
Hello, I am the company accountant - we are being billed £16.99 each month from Dropbox - but no one in the company knows who this is for. I can give all the credit card details and the dates of the past few monthly charges.
I can't log in to the account - because I don't have the email address of the person who set the account up - we don't know who it is.
How do I find out who this account is for, how do I get invoices for payments that have been taken, and if necessary - how do I close the account?
Hannah
Dropbox Staff
Dropbox StaffHey Christine Campbell, thanks for reaching out about this.
If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.
Let me know if you have any trouble finding that!
