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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
I was just charged a renewal fee by Dropbox for an account I do not have. When I put the transaction information in the Dropbox search tool I just get an error message. I have followed all of the support suggestions and do not have an account that is tied to the credit card number they are charging. I have also never received a bill or an acknowledgment that a payment was received by Dropbox. This charge was reported to my credit card as fraud.
- Megan
Dropbox Staff
Hi iszpilczak, welcome to our Community!
I'd be more than happy to help you locate this charge. Can I possibly send you an email to your Community-linked email address, in order for us to have a closer look into this?
Let me know!
Hi Megan,
Yes, please send me an email. I have tried to use the lookup tool and it just prompts me for the credit card information that I have provided.
- Megan
Hi Megan,
I have responded to your email.
Thanks again
