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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
Rich
Super User II
Super User II
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
This doesn’t work. I think Dropbox doesn’t care and makes it hard to find any info. Now way to contact them and work thru the issue. It’s obvious. I have a charge on my credit card. I cannot look up the charge on you tool because it’s a new credit card and followed from the previous card so it doesn’t work. Now what? I can get a new card but the charge will follow it. I cannot tell what Dropbox account the charge is for.
- Jay
Dropbox Staff
Hi Rsg7777, are you able to contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. Choose 'Other' and then put in an email address that you can access, followed by your billing info.
They should be able to assist from there on.
