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beraken's avatar
beraken
Explorer | Level 4
5 months ago

Be a dropbox premium user for more than 10 years, but very disappointed this time...

Couple of weeks ago I planned to subscribe the family plan via App Store share it with my family, but clicked the wrong button and subscrbed the plus plan for single user. Then I applied for a refund...
cancellations
downgrade
Dropbox Basic
Dropbox Family
Payments
Plans
chris_dbx's avatar
chris_dbx
Icon for Dropbox Engineer rankDropbox Engineer
5 months ago

Hi! Just wanted to close the loop here, we took a closer look and were able to resolve the issue on the backend. Your account should now be upgraded to Family as expected. Thank you for your patience here!

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