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beraken's avatar
beraken
Explorer | Level 4
5 months ago

Be a dropbox premium user for more than 10 years, but very disappointed this time...

Couple of weeks ago I planned to subscribe the family plan via App Store share it with my family, but clicked the wrong button and subscrbed the plus plan for single user. Then I applied for a refund...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
beraken wrote:

I emailed Cusomter Support and they just replied this ...

Only Support will be able to assist you with this. Billing and account issues cannot be handled on this public forum. As such, I've removed the screenshots from your post so you're not giving away any personal information.

 

To contact Dropbox Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

If you're unable to get the issue resolved, reply here with your ticket number and a Dropboxer can check your ticket status.

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