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iDad's avatar
iDad
Explorer | Level 3
2 years ago

Account downgraded?

I've had a free basic plan for perhaps 10 years. Today, I received a notice under the Dropbox menubar item, "Account downgraded. Files can no longer be made online-only."   I didn't make any change...
Account Settings
Notifications
Plans
Referrals
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there iDad, sorry to hear about this.

 

If you made sure that you're looking at the correct account, can you please send us a screenshot of the notification you got and clarify what exactly is shown in your plan tab in regards to your quota and if you're able to find your referrals there?

 

Any additional information is more than welcome!

  • iDad's avatar
    iDad
    Explorer | Level 3
    2 years ago

    How should I send you a screenshot? Is there an email address or some place to upload it? Or can I post it in the this thread? I don't see an option to do that.

     

    Thanks.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey iDad!

       

      You can post a screenshot in this thread by clicking on the small camera icon that should be located above your message box (right before you post your reply on the forum).

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