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Forum Discussion
Accidentally purchased a yearly subscription
hi，I accidentally purchased a yearly subscription instead of a monthly subscription.
English is not my mother language，thats the main reason I failed to understand the information on DB website wh...
- For that price you havent just accidentally taken a yearly subscription, you've taken out a business one on a yearly plan.
You need to contact support at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com to get it resolved, if it is possible to.
haojiejiang wrote:
hi，I accidentally purchased a yearly subscription instead of a monthly subscription.
English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.
I live in Australia temporaryly now.
AS an individual user ,All I need is just a economic account so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.
what should I do to deal with this ?
Could anyone help me please ?
Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans! Have a good day!
Rob_Cash
Dropbox Staff
Dropbox Staff
haojiejiang wrote:
hi，I accidentally purchased a yearly subscription instead of a monthly subscription.
English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.
I live in Australia temporaryly now.
AS an individual user ,All I need is just a economic account so that I can share something with my friends. But over AU$1000 is taken from me this morning ,which surperised me so much. I can never afford this price, and thats almost half of my whole money.
what should I do to deal with this ?
Could anyone help me please ?
Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans! Have a good day!
- I cant believe that Dropbox solved my problem so quickly。Thank you so much！The refund is an important part of my wedding fund。you saved my life from being killed by my fiancee ！
Its my first time to use Dropbox and have made some terrible mistakes ，but I will continue to use it，because I know I can trust DB
Thank you ！
Best regard
