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Forum Discussion
Accessing Support chat regarding the account's status.
Does anyone at Dropbox care that their support screens are non-responsive? I did find a human in sales, but they don't care about customer satisfaction. Go into chat, pick a language, click Chat no...
Megan
Dropbox Staff
Dropbox StaffHey LewFlagg, welcome to our Community!
Sorry to hear about that! Have you tried accessing our Support through the chat channels, using a different browser, by any chance?
I'm asking in case this was a browser-related issue. In any case, you can always let me know more in regards to your case and I'll do my best to assist.
Keep me posted!
I was on the laptop that I am on now, and it is fully functional (or I would not be in this conversation). When I clicked the buttons, they dimmed briefly, but then nothing happened, either in Chat or Email screens.
- Rich
Super User II
LewFlagg wrote:
I was on the laptop that I am on now, and it is fully functional ...
It's still good to try in another browser, or clearing your browser's cache/browsing history and trying again. Issues like this are almost always browser related and clearing the cache and browsing history is the first step when a page isn't behaving as intended.
For what it's worth, the chat system appears to be working fine for me. I just clicked the Chat Now button and the chat window appeared in the lower right corner of the page.
Works on my tablet (chat), but it is a different screen. And typing on a tablet is slow.
I talked to an Indian gentleman on a SF phone number, but it has been a couple of days, and I have had heard back with closure.
- Hannah
Hmm, not sure if that was a member of our support team; only Dropbox team admins have access to phone support and you would have received an email after your call, along with a ticket number for your reference.
Would you like to give us some info about your issue?
We'd be happy to assist you from here!
Well, that's concerning, since he called me back after I had talked to someone in this community. Must be working out of Mumbai, where so many are.
My problem: My business account, with support access, couldn't be auto-renewed because my bank had changed my card in response to a false charge (which they blocked).
I went online and entered the new card number, but then I got another alert that my account was going to be downgraded to free. I have too much data for a free account.
I talked to someone in support with a Philippine accent told me to just buy the first paid level. He asked me my level, said he couldn't see my account for security reasons. He advised me to buy the first paying level (which apparently can't access a human being for support). I did that, and still got an alert about downgrading my account. That transaction has appeared on my card statement, but I still got that alert.
I have no idea what my current account status is. I don't care the cost; I just need access to all my files on my phone and tablet, and Dropbox is what enables that.
