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Forum Discussion

sarah copland's avatar
sarah copland
Explorer | Level 4
3 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
Account Access
Account Settings
Dropbox Family
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey sarah copland, thank you for reaching out to our Community.

I'm so sorry for your loss.. Were you able to contact our support team through the info Rich gave you?

Or would you like me to send you an email myself?

Let me know.
mmenzies33's avatar
mmenzies33
Explorer | Level 3
2 years ago

Hi Hannah,

My wife and I are in the same situation as this person. My wife's father passed away and while clearing out their house I put all his documents/images/videos on HIS drop box account. I have the user name and password and was planning to download them when I got home. It took me some time to get to this and now when I try to log into his account it's using two-factor authentication and I can no longer access the email to retrieve the code. We have all his details and his account is even sharing some items on my account. My wife is also his executor. I read through the previous thread  but I was not able to see how to open a ticket from the links on the thread.

Wonder if you might be able to help us work through this.

Much appreciated.

Michael

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mmenzies33, thanks for posting here! 

     

    Could I send you an email, in order for us to have a closer look into this?

     

    Keep me posted!

    • mmenzies33's avatar
      mmenzies33
      Explorer | Level 3
      2 years ago

      Yes of course. Can you send a dm through this system or should I post my email here?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi mmenzies33, no need to post your email.

         

        I just sent you an email to the Community-linked email address, I'll see you there.

         

        Thank you!

  • sezza28's avatar
    sezza28
    Explorer | Level 4
    12 months ago

    Hi @mmenzies33

    Its a while since you posted this but were you able to access your wifes fathers account in the end as I am still struggling to access my Dads account?

    @Jay @Megan is there anything you can do to help please?

    Many thanks

    Sarah Copland

    • mmenzies33's avatar
      mmenzies33
      Explorer | Level 3
      12 months ago

      Your post got me looking at this again. I was able to create the same email address and was hoping to get the access code from the two factor authorization. The code never arrived. I assume it's because you need to "Trust this computer" when you login on a new device. So my computer was never trusted. Very frustrating.

      • sezza28's avatar
        sezza28
        Explorer | Level 4
        12 months ago

        mmenzies33  thanks for your note above, I think we have tried almost everything. Not giving up just yet though. 🙂

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