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Forum Discussion

sarah copland's avatar
sarah copland
Explorer | Level 4
3 years ago

Access deceased family account

Hi there, I hope you are well. I would like to access my deceased fathers account, as he has so many pictures that mean a lot to me and my Mum. Any help with this would be greatly appreciated.  Man...
Account Access
Account Settings
Dropbox Family
Security
sarah copland's avatar
sarah copland
Explorer | Level 4

Hi Hannah

Many thanks for your contact. I have tried to raise a support ticket some time ago but had no luck there.

Any support would be gratefully received! My email is [removed per Community Guidelines].

Look forward to hearing from you

Sarah 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi sarah copland, in order to assist further, would it be possible to contact you directly via email?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      In order to contact you, for security purposes, we need to contact you at the email associated with the forum profile. Please let me know if you can access that email address. 

      • sarah copland's avatar
        sarah copland
        Explorer | Level 4
        3 years ago

        Hi Jay

        I have 2 emails, I think the original one linked to this account is

        [removed]

         

         

         

        If so yes I can access this account.

         

        Or its

        [removed]

         

        Either would work

         

        Thank you!!


        Sarah Copland

         

        [personal info removed per the Dropbox Community Guidelines]

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