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Forum Discussion
Why can't I edit a file using Google Workspace?
Hi. I'm a bit confused since I can't edit a document in our Dropbox Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experie...
Megan
Dropbox Staff
Dropbox StaffHey Mon0600, thanks for reaching out to the Dropbox Community!
Can you let me know what happens when you try to open, and edit your Google Docs via Dropbox? Do you get any errors?
Do you have a paid G-Suite account to edit the files? It'll be helpful to also know which platform you're using.
Keep me posted!
Hello, Megan!
Every time I open a file this one appears "Sign in with Google Workspace to edit business files" to which I never encountered this kind of issue since I use DropBox last November 2022. If paid Google Workspace is required then how about Microsoft Online can I edit a file in real time?
- Megan
Hi Mon0600, are you definitely signed into a Google account with the same email as your Dropbox email?
Can you send me a screenshot of the error message you're receiving, please?
I am also experiencing this issue. I cleared my cookies and cache. I checked any chrome extensions. I am signed in using my google account.
- Jay
Hi Jill999, we're currently experiencing issues when editing Google Docs. Our teams are investigating this matter in more detail in order to resolve it.
I'm having exactly the same issue.
I was completely find until yesterday and now nothing will help get access to my own files.
I am logged into both DB and my gmail, both with the same email.
