We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

gloriacc88's avatar
gloriacc88
Explorer | Level 4
2 years ago

I can't open Google Docs in Google Chrome

Hi folks 🙂 

Unfortunately, since the latest Google Chrome update, I can't open Google Docs on Dropbox.
This is causing lots of daily problems. Every time I try to open one, Google Chrome crashes and I have to force it to close, then open it up again, restore all the tabs and be fast in closing the Google Doc or it will crash again. 

How can I solve this?
Thank you 🙂

Google
Third Party Integrations
Web
  • Walter's avatar
    Walter
    2 years ago

    Hey gloriacc88, sorry to hear you're still having issues with this.

     

    May I ask if you happen to be running Grammarly on your device? If so, you might want to take a look at this discussion as well. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey gloriacc88, thanks for bringing this to our attention.

     

    Can you try to clear Chrome's cache, to see if that helps at all?

     

    And what happens if you use an Incognito window?

     

    Let me know what you find.

    • gloriacc88's avatar
      gloriacc88
      Explorer | Level 4
      2 years ago

      Hello 🙂

      Unfortunately, both suggestions are not working.

      • ryan_cs's avatar
        ryan_cs
        Helpful | Level 5
        2 years ago

        just here to confirm I have replicated this issue on a MacBook Pro (Intel) using both Chrome and Safari. Clearing cache and cookies from the browser temp resolves the issue.

         

        When you open a file from Dropbox.com, a new browser tab/window is opened. That window has a Dropbox URL that is in the process of redirecting to Google docs. The redirect never completes. In Chrome, the application becomes unresponsive and must be force quit the app. In Safari, the tab becomes unresponsive.

         

        In Chrome, I get the same page as the OP. In Safari, I get this at the bottom of the tab opened by Dropbox.

         

         

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!