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Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
6 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Dropbox Basic
Microsoft
Microsoft Office
Mobile
Third Party Integrations
elsahhar666's avatar
elsahhar666
New member | Level 2
3 months ago

Hi guys, i was able to solve this stupid problem by opening excel app > open other workbooks >Add a place > Dropbox
Hope this helps

  • mikhufano's avatar
    mikhufano
    New member | Level 2
    3 months ago

    I've been doing this plenty of times already but it doesn't help.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey mikhufano, can you try the following steps and let me know if they help?

       

      1) Clear the cache on your Dropbox app. To do so:

      • Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
      • Tap the gear icon labeled "Settings" at the bottom of the menu list
      • Scroll to “Privacy” & select “Clear cache"

      2) Uninstall the Dropbox App
      3) Sign out from the Play store
      4) Restart your device
      5) Sign into the Play Store
      6) Download and Install Dropbox
      7) Try to sign into your Dropbox account

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