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Barnsey's avatar
Barnsey
New member | Level 2
6 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Dropbox Basic
Microsoft
Microsoft Office
Mobile
Third Party Integrations
JensN79's avatar
JensN79
New member | Level 2
I see same issue. I use this daily and 2-3 days ago excel app won't connect to dropbox longer. Word app an PowerPoint app still works. Every time I try to open a excel file located in Dropbox the app wants me to login to Dropbox but it never works. The Dropbox folder is also no longer a file location in the app when pressing open. When manually trying to add Dropbox as location same issue occurs. In Word app Dropbox can be found as a file location when pressing open. So the issue is clearly in Excel app.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

JensN79, can you send me a screenshot of what you see on your end? I’d also like to know the OS version of the device you’re having trouble with.

 

Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that you’re not on a free Basic account with more than 3 devices linked. If you are, please skip this step.

  • basvanherel's avatar
    basvanherel
    New member | Level 2
    6 months ago

    Samen problem here, when working on an Android device and willing to open a Excel file from Dropbox its stuck in a login-loop. 
    When we open Excel first and browse in Dropbox, the problem does not occur. 


    Word works fine.

    Please help

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      basvanherel, can you clarify the OS version of Android you’re using, as well as the Dropbox app version? 

       

      Have you cleared the cache of both the Dropbox and Excel app, and reinstalled them?

      • kdig's avatar
        kdig
        New member | Level 2
        5 months ago

        Hi

        I have exactly the same problem. Have cleared cache etc. On v13 of Android.

        Thanks

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