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Forum Discussion

bfluckiger's avatar
bfluckiger
Helpful | Level 5
6 months ago

Recent issues with Dropbox integration in Salesforce?

Has anyone had any recent issues with the Dropbox integration for Salesforce?  We've been using it successfully for 8+ years, and it stopped working just last week.  We (all users) are getting the fo...
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  • bfluckiger's avatar
    bfluckiger
    6 months ago

    The latest Dropbox update for Salesforce in the AppExchange did resolve my issues (1.704).  I just installed a few minutes ago, and so far, so good.  Hopefully no new issues were introduced with this update

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Image Locations, thanks for the heads up! 

 

I was able to locate your ticket number reference, and leave an internal note there. 

 

The agent working on your case, will be with you shortly. Thank you!

justinSCW's avatar
justinSCW
Explorer | Level 4
6 months ago

Our company is also dealing with this issue. I cant seem to find a resolution to this. Created a ticket and havent heard back from the assigned Support Specialist (Tommy). Can someone help and expedite this request. Our company is unable to complete our tasks as we rely heavily on this integration to Salesforce Ticket #23803970

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for the report and the ticket number too justinSCW - much appreciated. I've passed your comments on to the expert who's looking into this for you and you'll be hearing from them soon. 

     

    For anyone who stumbled upon this issue, could you please enable or add the entry for Dropbox_APIV2  in Setup->Security->Remote Site Settings within Salesforce? 
     

    • daniela_cl's avatar
      daniela_cl
      Explorer | Level 4
      6 months ago

      Thank you Walter!! Now it's working with the solution you provided.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Glad to hear that, Daniela!

         

        Let us know if anything else comes up. 

    • SCMatEPP's avatar
      SCMatEPP
      New member | Level 2
      6 months ago

      Help !

       

      I have the same problem but don't understand what I need to amend in SF:

       

      I have 3 remote settings:                      with this in the remove site field

      1  Dropbox                                                https://www.dropbox.com

      2 Dropbox API                                          https://api.dropbox.com

      3  Dropbox Content                                  https://api-content.dropbox.com

       

       

      Where do I put "Dropbox_APIV2"

      • SCMatEPP's avatar
        SCMatEPP
        New member | Level 2
        6 months ago

        I have now completed these actions:

         

        1. In SF Setup go to "Remote Site Settings"

        2. Click "New Remote Site"

        3 Name new one as "Dropbox_APIV2", use https://api.dropboxapi.com as the URL

        4 Save

        5 Go to Dropbox Options in SF - create Remote site Settings

         

        Then started working again

         

         

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