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Luc_W's avatar
Luc_W
Helpful | Level 5
7 years ago

"Open with" option missing

I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names.  For some reason,...
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Third Party Integrations
  • rodrigo_dbx's avatar
    rodrigo_dbx
    7 years ago

    Hi Luc_W,

     

    While we figure out why the option went away, you should be still be able to Open With from the document Preview.

     

    1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).

    2) On the bottom you should see the Open With button that looks like this below:

     

    Hope that helps in the meantime!

     

    Rodrigo

     

     

     

     

  • Lucio's avatar
    Lucio
    7 years ago
    Hello,
     
    We have decided to add the "Open With" action back to the action sheet from file browse screens, and then from the preview screens on Android. This will be included within the next couple stable releases of the Dropbox mobile app that should be available within the following few of weeks.
     
    Sorry for any inconvenience this caused.
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey Luc_W, 

Are you still missing the Open with, etc.? This sounds like something that can happen when using a beta version of our app. Can you check the setting in our app and let me know what version you’re on? 
 
Let me know, and we’ll go from there.
Thanks!
Luc_W's avatar
Luc_W
Helpful | Level 5
7 years ago

Hi Sanchez,

Thank you for your reply.  Yes, the Open with is still missing.

I did install the beta version of the app, but this was after this problem started, and it was in a desperate attempt to fix it.  Alas, nothing changed, and I reverted to the regular version of the app.

My current version is 78.2.2.

Indeed, the problem started right after the last app update.  I believe I either opened or closed the app as it was being updated.  Could this have corrupted the app?

 

At any rate, it seems to me that an easy solution would be to uninstall the app completely, and do a clean install.  I did that using the Google Play Store, but obviously, some profile/settings files are not removed: when I open the fresh installation, it shows me the old window, with the "Starred" files and the "Recent" files opened on this machine.  

 

Any suggestions on how to do a "nuclear" re-install of dropbox, which would remove all dropbox files?

Thanks!

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