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Kacy's avatar
Kacy
New member | Level 2
4 years ago

Error message "couldn’t communicate with a helper application" when opening a file

Couldn't communicate with a helper application.

 

i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it.  I don’t know what to do and the message I receive is “couldn’t communicate with a helper application”

does anyone know what to do?

Error Messages
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  • Jay's avatar
    Jay
    3 years ago

    Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi there Kacy, I'd be happy to help look into this with you. 

    Are you trying to open the file directly from the Dropbox mobile app or a third party app?

    Is this file part of a shared folder that was sent to you by any chance?

    If you could send me a screenshot of the error message as well, that would be super helpful. 

    Give me a shout whenever you have a moment to check this out, thanks!
    • kacy61's avatar
      kacy61
      New member | Level 2
      4 years ago

      Thank you for getting back to me. I contact apple and they assisted with deleting the drop box app and reloading. 

       

      Problem solved. 

      😁

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Awesome work, kacy61.

        If anything else comes up again, you know where to find us. 

        In the meantime, I hope you have a great week ahead of you!

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