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Forum Discussion

Kacy's avatar
Kacy
New member | Level 2
4 years ago

Error message "couldn’t communicate with a helper application" when opening a file

Couldn't communicate with a helper application.   i am using an iPad, I see all my folder and I can see the document in the folder, but I cannot open it.  I don’t know what to do and the message ...
Error Messages
Mobile
Organize
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  • Jay's avatar
    Jay
    3 years ago

    Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi there Kacy, I'd be happy to help look into this with you. 

Are you trying to open the file directly from the Dropbox mobile app or a third party app?

Is this file part of a shared folder that was sent to you by any chance?

If you could send me a screenshot of the error message as well, that would be super helpful. 

Give me a shout whenever you have a moment to check this out, thanks!
kacy61's avatar
kacy61
New member | Level 2
4 years ago

Thank you for getting back to me. I contact apple and they assisted with deleting the drop box app and reloading. 

 

Problem solved. 

😁

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Awesome work, kacy61.

    If anything else comes up again, you know where to find us. 

    In the meantime, I hope you have a great week ahead of you!
    • nashvillenewman's avatar
      nashvillenewman
      Explorer | Level 4
      3 years ago

      I would beg to differ that this is a “solution” I tried this once and now it’s happened a second time. What am I supposed to do keep deleting the app every time it happens? I pay $150 a year for my Dropbox. This shouldn’t happen.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey nashvillenewman, thanks for posting here today! 

         

        Can you let me know the version of the OS that you're using? Also, what is the version of the app installed on your device? 

         

        Any screenshots of the message you received, are more than welcome.

         

        Keep me posted, and we'll take it from there!

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