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Forum Discussion

Scouter Don's avatar
Scouter Don
New member | Level 2
7 months ago

My Dropbox Sign files don't preview on the desktop app - "an error occurred when loading .."

Whenever I seek to see the status of a Dropbox Sign document to see who has signed and who has not, I get the message "an error occurred when loading the preview".   This problem happens for docu...
Desktop
Dropbox Plus
Dropbox Sign
Error Messages
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Scouter Don, thanks for bringing this to our attention.

 

Could you clarify what you mean by the desktop app? Are you not able to open the files on your computer?

 

Can you preview the files on the Dropbox site instead?

 

This will help me to assist further!

  • Scouter Don's avatar
    Scouter Don
    New member | Level 2
    7 months ago

    Hello Jay,

     

    I am working from my computer.  I am using the Chrome  browser to access Dropbox, and then I open the "signatures" tab.  I created a document to be signed by 8 parties.  There is a drop down that allows  one to (1) download (2) preview (3) send a reminder or (4) cancel the request.  I am unable to preview before downloading (I get the message "an error occurred when loading the preview" whenever I try to preview). I can download.

     

    I want to be able to preview before I decide to download.

     

    I would appreciate any help or suggestions you can provide.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the info, this means you're accessing it via the normal method via the site.

       

      Could you try switching browsers to see if this helps?

       

      Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

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