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Forum Discussion

pagnix's avatar
pagnix
Explorer | Level 4
3 years ago

Migrating to office 365 Sharepoint

Hi

 

I'm helping a charity set up their Office 365

 

When I try and sync Dropbox with their email & PW

I get. "Please sign in with a work account."

They tell me the details I have are the primary log in and

I'm trying to migrate as admin in office

 

 

dropbox business
Microsoft
Microsoft Office
Third Party Integrations
  • Rich's avatar
    Rich
    3 years ago
    pagnix wrote:

    The tell me it's Dropbox Plus plan

    The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the Microsoft Migration service only works with Dropbox Business accounts.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi pagnix, let's jump into this! 

     

    Can you send me a screenshot of the precise error you get on your end, in order for me to have visual? 

     

    Also, which Dropbox subscription are they on? Do they also have an Office 365 subscription? 

     

    Keep me posted, and we'll take it from there! 

    • pagnix's avatar
      pagnix
      Explorer | Level 4
      3 years ago

      Hi

      They are all paid up
      I have acess to 365 and their Dropbox
      so I know the passwords and user names are correct
      but just get this

      • Jackson's avatar
        Jackson
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi pagnix, sorry for jumping in.

         

        Can you share with me which Dropbox plan and which Office plan they have purchased?

         

        Keep in mind that, Dropbox team accounts require an Office 365 (team, team Premium, ProPlus, E3 or E4) subscription.

         

        Thank you!

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