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Forum Discussion
SharePoint Online migration Dropbox error
I have my Dropbox administrator account connected in my SharePoint admin center and I am unable to scan my files. Upon trying to disconnect my connection, I was led to a broken link (https://www.dropbox.com/team/admin/settings/team_apps) and neither Microsoft or Dropbox support team is able to help. How can I go about scanning my files, I can't see them in my scan. This connection was made a long time ago, and I suspect that it has expired.
This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!
Yours sincerely,
SMOO
- Megan
Dropbox Staff
Hey Smoo, how are you today?
When you say a "broken link" can you let me know more? You also mentioned that you've contacted our Support team. Would you be able to send me your ticket number reference, so I can locate it on our system?
Which method do you use when trying to scan your files? Can you walk me through the steps?
Keep me posted!
Hi Megan, please see my reply below, thank you!
Ticket ID: 9722953: TEAMS: Unable to remove connected account from SharePoint
Broken link: https://www.dropbox.com/team/admin/settings/team_apps
Method: Access SharePoint Online Admin Center, under "Migration", we can select 'Dropbox' under 'Get Started'. Next, we can link the Dropbox account to our SharePoint admin center. I have previously linked my Dropbox for Business account 1 year ago and completed the migration exercise, but I need to migrate another team's folders.
Issues I am having with:
1 - being able to scan the new team's documents2 - being able to disconnect and reconnect, as I believe the connection might be 'old'
Hope this helps, thank you!
