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pagnix's avatar
pagnix
Explorer | Level 4
3 years ago

Migrating to office 365 Sharepoint

Hi   I'm helping a charity set up their Office 365   When I try and sync Dropbox with their email & PW I get. "Please sign in with a work account." They tell me the details I have are th...
dropbox business
Microsoft
Microsoft Office
Third Party Integrations
  • Rich's avatar
    Rich
    3 years ago
    pagnix wrote:

    The tell me it's Dropbox Plus plan

    The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the Microsoft Migration service only works with Dropbox Business accounts.

pagnix's avatar
pagnix
Explorer | Level 4


The tell me it's
Dropbox Plus plan

 

 

Thanks

john

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
pagnix wrote:

The tell me it's Dropbox Plus plan

The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the Microsoft Migration service only works with Dropbox Business accounts.

  • pagnix's avatar
    pagnix
    Explorer | Level 4
    3 years ago

    Thank you I shall let them know

  • CGann1's avatar
    CGann1
    New member | Level 2
    2 years ago

    I'm getting the same error even though the account is a Dropbox Professional plan. What can I do to resolve this?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    CGann1 

    The same thing as what Rich said applies - it is viewed as a personal single user plan and not classed as a business one (only the 3 seat business licences and above are Business ones).

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