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DBox User's avatar
DBox User
Explorer | Level 3
4 years ago

I can’t edit my Word documents on my iPad. I used to be able to do this.

I used to be able to open files on my iPad and edit in Word.  I couldn’t create a new Word document which was fine.  Now I can’t edit existing files in any way that I can figure out.
Edit
Microsoft Office
Mobile
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi DBox User, thanks for posting on the Community!

Could you describe the behavior you're getting when attempting to edit the files via the Dropbox mobile app?

Are these doc or docx files you're trying to edit?

Any other info or screenshots would be helpful!
  • DBox User's avatar
    DBox User
    Explorer | Level 3
    4 years ago

    Thank you so much.  It is docx files… I open the file and see the manuscript.  If I touch the screen it jumps to a slightly larger version.  But it never shows the cursor and there is no option to “download as Word.”  I did find an option for “edit” with Word 
    Web version, but still no cursor.  

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      What happens if you tap the third icon on the bottom right, with the square and arrow in it?
      • DBox User's avatar
        DBox User
        Explorer | Level 3
        4 years ago

        Oh my goodness...problem solved!  THANK YOU for your generous help!

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