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Forum Discussion

mcnrodriguez's avatar
mcnrodriguez
Explorer | Level 4
2 years ago

DropBox Sign - Signers not receiving emails?

Hello, I uploaded a document on Thursday for some of our signers. I sent the email, but it looks like no one received anything when I asked them during our Monday meeting. I sent email reminders, I d...
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi mcnrodriguez, thanks for posting here! 

 

This Dropbox Sign and people not receiving the emails would need some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Keep me posted, and we'll take it from there!

mcnrodriguez's avatar
mcnrodriguez
Explorer | Level 4
2 years ago

Yes, because I'm not sure what to do. I tried again today and no one has received anything. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mcnrodriguez, I've sent you an email, please could you reply to it as soon as possible!

    • Kerry5000's avatar
      Kerry5000
      New member | Level 2
      12 months ago
      Hi, I am consistently having this same issue - I have sent and resent and checked their emails and they have checked their junk and still no documents. Please can you help asap
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi Kerry5000, thanks for bringing this to our attention! 

         

        I just created a ticket on my end for you. Reply back to me as soon as possible, and we'll take it from there!

         

        Thanks a bunch! 

    • Zoe117's avatar
      Zoe117
      New member | Level 2
      11 months ago

      Hey having a similar issue here, can anyone help?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey Zoe117 - sorry to hear about this.

         

        Could you let us know if this happens  with a specific signer or all? 

         

        Have you asked them to check their email's junk/spam folder as well? 

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