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neekfilms's avatar
neekfilms
Explorer | Level 3
6 months ago

Dropbox Replay not importing comments to Premiere Pro

I haven't been able to import comments for a few months now. I tried uninstalling and every software is updated. I don't know what else to do. Every time I click import onto the current timeline, it acts like it is doing it, but my timeline is still the same when it's done loading. 

Dropbox Replay
Third Party Integrations
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for bringing this to our attention, neekfilms.

     

    Have you tried to disable the automatic syncing of comments and then to re-enable it, to see if that helps?

     

    Keep me posted.

    • neekfilms's avatar
      neekfilms
      Explorer | Level 3
      6 months ago
      Yes I have done that. I also disabled the mouse sync too
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks, neekfilms.

         

        In that case, can we send you an email, so we can take a closer look at the issue?

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