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bingobango's avatar
bingobango
New member | Level 2
2 years ago

DB file import into Premiere Pro

I am trying to streamline my file system and organization by using dropbox as a main source for working files and exports so they are collaborative with teammates. I do a lot of graphic design and video editing.  I am experiencing issues when importing footage files that are on our drop box (synced on my computer and even made them available offline) into premiere pro. It allowed me to import a few footage files, but when I try to import the rest I am hit with a "Import Error" message within premiere. Can someone please walk me through this issue?

 

Not sure why it worked for a second and now it doesn't.

  • I also had this same problem. Clearing the Media Cache inside Premiere solved the issue. 

  • fishpaste's avatar
    fishpaste
    Helpful | Level 5

    I also had this same problem. Clearing the Media Cache inside Premiere solved the issue. 

    • Tappy's avatar
      Tappy
      New member | Level 2

      This worked for me. Selected to delete all media cache files not just unused files. 

      Amazing, thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi bingobango, thanks for bringing this to our attention.

     

    Does it work when you import files that are outside the Dropbox folder into Premiere Pro?

     

    This will help me to assist further!

  • Gondo's avatar
    Gondo
    New member | Level 2

    I found this solution in a forum that works in almost clips, but I had to link media one by one. I'm still looking for a better workflow. 

    "I have solved the issue. Steps to replicate:

     

    First, give Dropbox and Premiere Full Disk Access in Privacy. Second, open Terminal and type chflags nohidden /Users/<replacewithyourusername>/Library

     

    Then, Premiere can see it. The problem lies with Premieres awful internal file browser being unable to see hidden files and folders. chflags nohidden removes the hidden flag from your user library folder and allows premiere to see it."

    This issue it's because drop files are cloud drive files now, not local files.

    • scottzuniga's avatar
      scottzuniga
      New member | Level 2

      what do you mean by? chflags nohidden /Users/<replacewithyourusername>/Library

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