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Forum Discussion

neekfilms's avatar
neekfilms
Explorer | Level 3
6 months ago

Dropbox Replay not importing comments to Premiere Pro

I haven't been able to import comments for a few months now. I tried uninstalling and every software is updated. I don't know what else to do. Every time I click import onto the current timeline, it ...
Dropbox Replay
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, neekfilms.

 

Have you tried to disable the automatic syncing of comments and then to re-enable it, to see if that helps?

 

Keep me posted.

neekfilms's avatar
neekfilms
Explorer | Level 3
6 months ago
Yes I have done that. I also disabled the mouse sync too
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks, neekfilms.

     

    In that case, can we send you an email, so we can take a closer look at the issue?

    • neekfilms's avatar
      neekfilms
      Explorer | Level 3
      6 months ago
      Yes please. Do you have my email through my account?
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        We do! I just emailed you, so we'll continue there. 🙂

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