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AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    7 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

Debin L.'s avatar
Debin L.
New member | Level 2

The issue is still present in the 72.2.2 version of the Android Dropbox.
From the Wakelock logs, it seems that the MobileUpload job started by Dropbox is keeping the phone awake.

*job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService


The only viable solution for now, to make my phone usable, is to Greenify the Dropbox app, which kills the Dropbox app.

Can you please let the dev team know? Who was doing the QA before approving the version that caused this bug? And why was the codebase (at least the commit where this issue was introduced) not roll-ed back when this bug was noticed? This is a server bug that affects the usability of user's phone.

Alan R.4's avatar
Alan R.4
Helpful | Level 6
7 years ago

Just filed a ticket too - getting 10% battery drain just from Dropbox on newly factory reset phone (SGS7) using latest stable version from Play Store.  Set to autoupload pics/vids over WiFi when on charge, hardly used all day yet still big battery drain.  Really surprised this hasn't been fixed given how long it has been reported for.

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