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erlend w.'s avatar
erlend w.
Helpful | Level 6
2 years ago

'Can not upload the file' error when attaching from Dropbox to Gmail on Android

When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail

  • Hi Everybody,

     

    I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.

     

    As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded. 

     

    Regards,

    Ben

  • Grahamwsu's avatar
    Grahamwsu
    Explorer | Level 4
    Good Morning, it is December and this is still an issue for me on my Pixel 6 Pro. I have cleared cash, reinstalled programs etc. after doing all this the file attached for a split second and then it disappeared and the normal message appeared saying can't connect file. Need this fixed ASAP.
  • RedBeard's avatar
    RedBeard
    New member | Level 2
    I recently upgraded my phone, I have never had a problem attaching files from my drop box to my gmail until this point, has anybody else had trouble with this ?
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi RedBeard, I've merged you to this thread. Could you try the steps in the suggested solution to see if they help?

  • Pete08's avatar
    Pete08
    New member | Level 2
    Why can I no longer attach a file to an existing gmail feed. I can compose a file with an attachment, but this is no good if im replying to an email and trying to add a file. The only way im getting round this is by transferring files to my downloads and then attaching them. This kind of makes my dropbox account irrelevant.
  • antolepore's avatar
    antolepore
    Explorer | Level 3

    Allegare file con app gmail da dropbox su smarphone android

    Salve,
    non riesco ad allegare file alle email con gmail da dropbox su uno smarphone android.
    Mi dice sempre impossibile allegare file.
    Come devo fare?

    ---

    Attach files in gmail app taken from dropbox

    Greetings,
    I can't attach files to emails taken from Dropbox on the Gmail app on an Android smartphone.
    How should I do it?
    It always says Unable to attach file

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      antolepore, giusto per chiarire, stai seguendo i passaggi forniti da Ben qui e non riesci ancora ad allegare file Dropbox al tuo account Gmail?

      ---------------

      antolepore, just to clarify, are you following the steps provided by Ben here, and you’re still unable to attach Dropbox files to your Gmail account?

      • antolepore's avatar
        antolepore
        Explorer | Level 3

        ascolta quella discussione è di 25 pagine ho iniziata a leggerla ma non si capisce quale sia la soluzione tu la sai?
        ---
        listen to that discussion it's 25 pages long I started reading it but I don't understand what the solution is, do you know it?

  • mike7777's avatar
    mike7777
    Helpful | Level 5
    Time to switch to Google Cloud Storage. Simple task like file attachment Dropbox couldn't even solve after such a long time.
    • Metro Board S.'s avatar
      Metro Board S.
      Explorer | Level 3

      but I love DropBox over Google Cloud Storage!  It is a simple task to attach a file once you learn the new steps.  Change is always hard 🙂

  • jpp995's avatar
    jpp995
    Explorer | Level 4
    Yes. I am following that protocol. It is not as simple as adding the file at the paperclip and still does not work.

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