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Forum Discussion
brother printer/scanner cannot upload scanned document
it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail. Does dropbox have server down or any upgrades happen in last 24-48h???
And no, my space it not full (48%) and I can login into my account from computer.
JC
I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input. Hope this helps!
- Rich
Super User II
borea_usinece wrote:
it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail.
Is this using a funciton that's built-in to the scanner? If so, you'll need to reach out to Brother for assistance. Brother would have created their own connection to Dropbox using the Dropbox API, and only Brother would be able to support that.
Try These Steps. May This Help You.
- Make sure you're looking in the right places.
- Wait a few minutes and check back.
- Check your internet connection.
- Reopen the Dropbox app or refresh dropbox.com.
- Close other applications that are open on your device.
- Make sure your Dropbox app is up to date.
Hi JC,
Just ran into the same issue. Did you solve it? How?
ThanksHi @Walter,
Situation is actually the same as @borea_usinece described a year ago.Suddenly, scan to web into Dropbox didn't work anymore. Connection Error 03 on the display as soon as the scan usually is uploaded to Dropbox. Multiple MFC printers in different networks have the same issue. No network or printer setting was changed.
On one device I created a new Dropbox connection resulted in the same error at the end.
I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input. Hope this helps!
