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borea_usinece's avatar
borea_usinece
New member | Level 2
4 years ago

brother printer/scanner cannot upload scanned document

it was working yesterday, now I have 2 Brother printers/scanner, different model that I try to scan and upload the scan on dropbox and it fail. Does dropbox have server down or any upgrades happen in...
Setting up the apps
Sync
Third Party Integrations
upload
  • RADMOTO's avatar
    RADMOTO
    2 years ago

    I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input.  Hope this helps!

RADMOTO's avatar
RADMOTO
New member | Level 2
2 years ago

I resolved this issue with my Brother MFC-L3710CW unit by logging into the machine and changing the TLS setting to 1.1/1.2. (192.168.... in web browser). It works with Dropbox Brother app now. It's always work for the MS OneDrive Brother app. You will need your units password to login to the administrator side of the Brother unit. Find it on the rear of the unit by the power cord input.  Hope this helps!

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