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Forum Discussion

dbloomfield1's avatar
dbloomfield1
Explorer | Level 3
4 years ago

additional permissions are required to access files BigSur

When I installed BigSur, dropbox hasn't been functioning normally.  I sync a number of folders from my Dropbox filesystem, but when I try to open them I get the following message: "additional permiss...
Desktop
Error Messages
Third Party Integrations
  • Daphne's avatar
    Daphne
    4 years ago
    Hello there dbloomfield1, I hope you're having a good day!

    If you haven't already, can you restart your computer to see if that does the trick?

    If you're still getting the errors after a restart, can you let me know which version of the app you have installed, and the current sync status?

    Let me know how it goes!
dbloomfield1's avatar
dbloomfield1
Explorer | Level 3

Thanks Daphne.  When I restarted my computer the OS upgraded as did some other programs.  Now it seems to work fine - I haven't gotten that error message since doing that.  Many thanks.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Glad to hear that helped dbloomfield1!

If the issue does crop up again, don't hesitate to give me a nudge here. 😀

I hope you have a great rest of your week!
  • Davide Bilardi's avatar
    Davide Bilardi
    Explorer | Level 3
    4 years ago

    I'm using my dropbox on multiple devices and very often I have the message "additional permissions are required to access the following file". I've seen that the solution suggested is to restart the computer.

    This is not a real solution since when I'm working on a lot of files and I'm in between doing other things I can not restart the computer. And this is happening several times a day.

    Sorry, do you have an alternative solution so that I can access my files from my multiple devices (and have them synchronized) without having to restart them?

     

    Thanks!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey Davide Bilardi, thanks for joining the discussion and sorry to hear you're having issues with this. 

      Could you please send me a screenshot of the exact message you're getting so that we can have a visual too?

      Also, is the desktop app 'up to date' when this happens or syncing in your system tray/menu bar?
      • Davide Bilardi's avatar
        Davide Bilardi
        Explorer | Level 3
        4 years ago

        Thanks for your feedback Walter!

        The error messages are exactly the ones posted by dbloomfield1 at the start of the conversation I replied! Let me know should you need them again.

         

        If I look at my desktop icon information it says " All your files are up to date"

         

        Thanks for your support!

         

         

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