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sellenwright's avatar
sellenwright
Helpful | Level 6
6 years ago

Why can't I open Microsoft files on my mobile device?

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Mobile
Setting up the apps
Third Party Integrations
  • Walter's avatar
    Walter
    6 years ago

    Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

    Our engineers are already aware of the problem and are investigating.  

    I'll make sure to circle back here to let you know more as soon as I have an update to share. 

    For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

    Thank you all for your diligence and have a great rest of your day.

  • Jane's avatar
    Jane
    6 years ago
    Hello to all! 
     
    We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly.
     
    If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you asap. I'm also working on updating all the tickets you've submitted, so you can expect a reply soon.
     
    Thanks again to everyone for your reports & sticking with us on this discussion! 
GiantBaby's avatar
GiantBaby
Explorer | Level 4

Me too, on two iPads and my iPhone. I don’t remember updating my iPhone lately, but I did update both iPads w/in the past 48 hours or so.

Error message reads “Can’t open file. Office can’t find MYFILENAME.xlsx. It may have been moved, renamed, or deleted.”

I tried with several other Excel docs, same response. I also tried with various Word docs, again same response. 

Just tried opening on my PC. Opened fine. Issue between Dropbox and iOS??

Juunas's avatar
Juunas
Experienced | Level 12
6 years ago

I'm having the same problem, both on stable and beta versions of Dropbox iOS app and Microsoft Office iOS apps. Same problem occurs when trying to open a Dropbox file in Office apps from inside Dropbox, from inside Office app or when trying to add re-add the Dropbox account. I have also reported this to Microsoft.

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