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Forum Discussion

sellenwright's avatar
sellenwright
Helpful | Level 6
6 years ago

Why can't I open Microsoft files on my mobile device?

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Mobile
Setting up the apps
Third Party Integrations
  • Walter's avatar
    Walter
    6 years ago

    Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

    Our engineers are already aware of the problem and are investigating.  

    I'll make sure to circle back here to let you know more as soon as I have an update to share. 

    For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

    Thank you all for your diligence and have a great rest of your day.

  • Jane's avatar
    Jane
    6 years ago
    Hello to all! 
     
    We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly.
     
    If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you asap. I'm also working on updating all the tickets you've submitted, so you can expect a reply soon.
     
    Thanks again to everyone for your reports & sticking with us on this discussion! 
Dpringle's avatar
Dpringle
Explorer | Level 4

Exactly what I am experiencing currently on both my iPad Pro adn my iPhone...  Any solution yet?

IrfanDabeer's avatar
IrfanDabeer
Helpful | Level 5
6 years ago

I am going through the same issues, any solution?

 

  • RemyLeroy's avatar
    RemyLeroy
    Helpful | Level 5
    6 years ago

    Exactly the same issue here... I hope it's only a bug and the Dropbox access will be restored by Microsoft. 

    I don't think they want to force us using OneDrive as I still have access to other online servers such as the one from Box.com and I am proposedevent other services if I choose to add a new one (edmodo, HKT cloud service, and so on)

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