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Forum Discussion
Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
Exactly what I am experiencing currently on both my iPad Pro adn my iPhone... Any solution yet?
Having this same issue plus I can’t even open files on Dropbox to read them. I’m going slightly insane supposed to be working and now I can’t. The website “help email” form won’t even work for me because I can’t select a device to ask a question. Tearing my hair out.
We were having the same issue with excel through Dropbox. I found a way to fix the path between dropbox and excel. Probably will work with Word Also.
1) Go directly to Excel (bypass dropbox)
2) On the left hand side you will see a Folder with the word Open under it – click on that.
3) Dropbox will show up in the dropdown list under “other locations” – click on that.
4) Your dropbox files list will show up to the right.
5) Click on the file you want - edit it and click on back to dropbox.
in our case it re-created the path and saved the edit and we could then access through dropbox the next time.
Hope it helped
it works again!
thanks for the efforts!
According to another poster, Microsoft dropped support for Dropbox :( I hope to gods that it’s not true.
I think they just failed to update their own software to account for this update. DB works fine on my Windows devices. If we scream loud enough, hopefully they'll fix it.
Me also.... everything is there!!! Please say it is not true....
- My Dropbox app won’t currently open any pdf files either and while they do partner, Microsoft doesn’t own Adobe yet so it seems more like the recent update screwed up something in the iOS app.
Same issue here. Tried deleting both Dropbox and Word apps and reinstalling and all app settings in "Settings."
