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Forum Discussion

JuanHerrero's avatar
JuanHerrero
Helpful | Level 6
6 years ago

What does 'refresh to update' on my offline files mean? How can I do it?

I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tel...
File access
Mobile
Setting up the apps
  • virusthecyrus's avatar
    virusthecyrus
    6 years ago

    I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

TechnoAmeoba's avatar
TechnoAmeoba
New member | Level 2
5 years ago

Making files available offline worked perfectly on my iPad Pro, but I had this issue with exactly the same folders/subfolders/files on my iPhone 7.

The download stalled after so many folders/files were completed, and would not refresh or re-start, for days.

22 files remaining.

Eventually I chose to 'Remove from Device', the whole containing folder, and immediately reselected to 'Make available offline'.

The remaining files then downloaded and my file collection is now complete and available offline.

I hope this might help.

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