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Forum Discussion
Vault disappeared on iPhone app after last update
I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and...
Hannah
Dropbox Staff
Dropbox StaffHmm, in this case, would you mind removing/uninstalling the app and then reinstalling it?
I’ve tried that as well but no dice. The menus under “Accounts” is different. There used to be a “Features” header and “Vault” underneath but Features isn’t even listed on the update.
Even when I click on "What is included in my plan?" there's no mention of Vault.
- Hi Hannah,
I added screenshots below. Any update on this issue? Any update on this issue?
- iar
Hi Lanie00, I'm an engineer on the iOS app.
We've changed the messaging and options in those views you shared, so those screenshots seem correct. That said, the Vault feature and folder should still be available via the Files tab on mobile.
Could you please confirm whether the folder is accessible at the top level of your Dropbox folder within the Files tab?
