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Forum Discussion

Dilsh1's avatar
Dilsh1
New member | Level 2
11 months ago

Unable to view folder size on web browser using a Mac

Hi there. I am unable to view folder size on web browser using macOS Majave. I can view file size only. Any help would be appreciated.
GUI
Web
  • Jay's avatar
    Jay
    11 months ago

    Hi Christian E.9, you need to click on the ellipsis to the right of the folder to get that option to calculate the size, like in the below image.

     

Christian E.9's avatar
Christian E.9
Collaborator | Level 9

Hanna, I have the same issue and have followed the steps. I have also tried using different browsers and InPrivate/Incognito modes. No luck. The 'Calculate Size' just doesn't appear.

 

I'm on Macbook Air M1, MacOS 14.0 (23A344)


Browsers used:

  • Microsoft Edge 120.0.2210.91 (Official build) (arm64)
  • Safari 17.0 (19616.1.27.211.1)
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for letting us know, Christian E.9.

 

Can you send me a screenshot of the options you see, so I can have a visual as well?

  • Christian E.9's avatar
    Christian E.9
    Collaborator | Level 9
    11 months ago

    Hannah, No proble. Sure, here you go.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi Christian E.9, you need to click on the ellipsis to the right of the folder to get that option to calculate the size, like in the below image.

       

      • Christian E.9's avatar
        Christian E.9
        Collaborator | Level 9
        11 months ago

        Jay, lol - I was sure I had already tried that, but you're obviously right. The option is available when using those three ellipsis.

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