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Forum Discussion

xkoh's avatar
xkoh
New member | Level 2
7 years ago

Unable to 'Save to Files' on iOS

Hey Dropbox Hive Mind, .

 

I've thus far been unsuccessful at trying to save a file to Dropbox on my iPhone. For example, when looking at a PDF (email attachment or a PDF in the iOS Notes App) or a photograph in Photos, I click the share button, navigate to "Save to Files" on the bottom row of icons, and then get to the following screen (see below) where Dropbox is greyed out. How do I fix this and get Dropbox to NOT be greyed out so that I can save files to Dropbox?

 

Thanks for the help!

 

Mobile
Setting up the apps
Third Party Integrations
  • Rich's avatar
    Rich
    7 years ago
    Go into the Files app first and make sure Dropbox is enabled. Once enabled, you can select it when saving files. If it's already enabled, disable and re-enable it.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago
    Go into the Files app first and make sure Dropbox is enabled. Once enabled, you can select it when saving files. If it's already enabled, disable and re-enable it.
    • xkoh's avatar
      xkoh
      New member | Level 2
      7 years ago
      Awesome. This worked! Thank you.

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