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rstauffer43's avatar
rstauffer43
Helpful | Level 5
7 years ago

Unable to enter password on document - Android

In the past week or so, every time I try to open a password protected PDF on my Moto G4 or Samsung Tab2, I get nowhere as the keyboard shows for an instant and then disappears.   I click on the pas...
Mobile
Setting up the apps
  • Akhil_Rajmohan's avatar
    Akhil_Rajmohan
    7 years ago

    Hi, Please follow the below steps to solve the issue.

     

    1.Install Adobe Reader App in your mobile.

    2.Click on the 3 dots on the right side of the PDF file and click on Open With Adobe reader.

     

    Then you can able to enter password and open the document.

     

    Regards,

    Akhil_Rajmohan

     

     

     

     

  • Ross_S's avatar
    Ross_S
    7 years ago
    Many thanks for highlighting everyone!

    The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
I assume this is when trying to open via Dropbox app?

What happens if you try and open it via say an email?
rstauffer43's avatar
rstauffer43
Helpful | Level 5
7 years ago

Yes, In the DropBox app (Android) I cannot view the pdf as the password entry box once clicked in, only flashes the keyboard.

 

I emailed it to my self and was able to enter the password on my PC - which opened the dropbox site to allow me to open the do c.

 

On my phone however, when opening the email, I was given a choice of using Chrome or Dropbox to open the link.  I chose Chrome and dropbox gave me the message to download the dropbox app- - Chrome would not do the same on Android as it did on Windows,  Again I have the dropbox app, so I then chose the Dropbox app to open the file and - I cannot enter a password, unless I could type it within about 1/2 second that the keyboard is visible.

 

Thanks - Rick

  • DWtamuc's avatar
    DWtamuc
    New member | Level 2
    7 years ago

    Me, too. I need Dropbox for a class and this app is useless if I can't search.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey rstauffer43 & DWtamuc, welcome to our Community & thanks for posting us here on this matter, I’d happily follow-up with you & help you towards a resolution in any way I can! 
       
      Since I’ll need to recreate the issue with you, I’ve made sure to reach out to both of you directly via email (on the email address connected to your Forum profile), as I’d need some additional info, in order to determine the cause of the behavior & find a viable solution issue you’ve experienced. 
       
      At your convenience, please check your inbox for my latest message and let me know here if you have any issues locating it. 
       
      Thanks again & I’ll be awaiting your next email, so as to move forward on the matter together. Happy Monday! 
      • Ross_S's avatar
        Ross_S
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Many thanks for highlighting everyone!

        The fix for this will be in v101 of the app. Please ensure you continue to update to the latest versions.

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