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Gail_P22's avatar
Gail_P22
New member | Level 2
7 years ago

There was a problem completing this request

I'm unable to do anything with DropBox - browser page keeps loading the error message "There was a problem completing this request."  In reading through community postings with the same problem, I ha...
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  • Gail_P22's avatar
    Gail_P22
    7 years ago

    OK, I was finally able to make DropBox work with Firefox (v. 61.0.1).  I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything.  Then restarted FF in regular mode, and was then able to access my DropBox account.  Hope this helps someone out.  :)

  • Gail_P22's avatar
    Gail_P22
    New member | Level 2
    7 years ago

    Hi, Walter,

     

    Yes, and that seems to have solved the problem!  I was trying to access via FireFox (v. 61.0.1) earlier on a Windows Surface Pro 4; when I tried using Microsoft Edge, it worked fine.

    So, there seems to be a potential compatibility issue with FireFox.  

    The DropBox site asked me to change my password, also - perhaps because of the multiple logon attempts.

    Thank you for the response!

    Gail_P22

    • Gail_P22's avatar
      Gail_P22
      New member | Level 2
      7 years ago

      OK, I was finally able to make DropBox work with Firefox (v. 61.0.1).  I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything.  Then restarted FF in regular mode, and was then able to access my DropBox account.  Hope this helps someone out.  :)

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for the update Gail_P22 - glad I could help :wink:

         

        Have a lovely day ahead and thanks for sharing your tips with the Community! 

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