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Forum Discussion

PDub81's avatar
PDub81
Helpful | Level 6
8 months ago

Syncing Error with Android App

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files...
Mobile
Sync
  • PDub81's avatar
    PDub81
    8 months ago

    Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey PDub81 - sorry to hear you're having issues with this.

 

Could you let us know your device's OS version and the version of the Dropbox mobile app installed there as well?

 

Have you tried clearing the app's cache since you first noticed this?

 

Let us know more and we'll take it from there.

PDub81's avatar
PDub81
Helpful | Level 6
8 months ago

Thanks, Walter.  Android 10 and Dropbox app version 368.2.2.  I cleared the Dropbox cache in Android settings, which did nothing, but I see that clearing it in the Dropbox app itself does force a fresh sync without logging out, but it still has to be done every time a file has been updated elsewhere.

  • PDub81's avatar
    PDub81
    Helpful | Level 6
    8 months ago

    Also, I tested to make sure this was not just a problem with one particular file.  No files are syncing from other devices without logging out and in or else after clearing the cache.  Furthermore, and stranger, after clearing the cache, a file can be updated multiple times from other devices and will still sync correctly the first time it is opened in the Android app, but then it will not sync again until the cache is cleared again.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      I see, thanks for the additional information PDub81 

       

      Would it be OK if we reached out via email to have a further look internally? 

      • PDub81's avatar
        PDub81
        Helpful | Level 6
        8 months ago

        Yes, thank you.

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